Terms & Conditions

01 Who can buy

You must be at least 18, or the age of majority where you live, to place an order. Younger customers may only order with the involvement of a parent or guardian who accepts these terms on their behalf. You must give accurate details and be authorised to use the payment method you enter.

02 Your account

You can check out as a guest or create an account. If you create one, you’re responsible for keeping your password confidential and for what happens under it. Tell us immediately if you think someone else has access. We may suspend or close an account used fraudulently, to breach these terms, or to buy limited releases for resale at scale.

03 Products & how they look

We describe every product as accurately as we can and publish flat measurements for garments. Even so:

• Colour varies by screen. Photography and monitor calibration mean the shade you see may differ from the garment.
• Measurements carry tolerance. Cut-and-sew garments vary by roughly 1 to 2 cm, and print placement by a similar margin.
• Washed and dyed pieces vary by design. Garment-dyed and vintage-wash products are meant to differ unit to unit. That’s a feature, not a fault.
• Packaging changes. Hang tags and packaging may differ from what’s pictured.

04 Prices & errors

Prices are in US dollars and exclude shipping and any import charges, which are calculated at checkout or on delivery. We may change prices at any time, but a change never affects an order we’ve already accepted.

Occasionally an item may be listed at the wrong price or with the wrong description through human or system error. Where the error is obvious and could reasonably have been spotted as a mistake, we may cancel the order even after confirmation and refund you in full. We’re not obliged to supply at the wrong price.

05 How an order is formed

Adding an item to your cart doesn’t reserve it. Placing an order is an offer to buy. Our confirmation email acknowledges receipt but doesn’t accept that offer. The contract forms only when we dispatch the item and send a shipping confirmation. Until then we may decline or cancel the order, in whole or in part, and refund you.

We may decline where production capacity is unavailable, the price was wrong, we can’t verify payment or address, we suspect fraud or bot activity, purchase limits were exceeded, or we can’t lawfully ship to your destination.

06 Payment

Payment is taken at checkout through our payment providers, using the methods shown there. Your card details are handled by the provider and never stored on our systems. If a payment is reversed or charged back without contacting us first, we may suspend your account and recover the amount owed.

07 Made to order

Every item is produced specifically for you after you order it. Nothing is held in stock. By ordering you acknowledge that:

• Production takes 2 to 7 business days before your order ships, and longer during a drop.
• You may cancel only within 24 hours of ordering and only if production hasn’t started.
• Because your item can’t be resold, change-of-mind and wrong-size returns aren’t accepted. See clause 10.
• Items from one order may be produced in different facilities and arrive separately.

08 Drops & purchase limits

Limited releases run for a fixed window. To keep them reaching actual customers, we may set a purchase limit per product, per customer, per household or per payment method, and cancel orders that appear to breach those limits, including multiple orders to one address under different names. Automated purchasing tools, bots and scripts are prohibited, and orders placed with them will be cancelled.

09 Delivery, title & risk

Delivery estimates are estimates, not guarantees, and exclude time lost to customs. Risk passes to you on delivery to the address you gave us. Ownership passes when we’ve received payment in full. You’re responsible for entering a correct and complete address. Full detail is on the Shipping & Delivery page, which forms part of these terms.

On international orders you are the importer. Duties, taxes and customs charges are your responsibility and separate from what you paid us. Because made-to-order items are generally not returned to sender, a parcel refused to avoid those charges may be lost rather than returned, and we can’t refund it.

10 Returns

Our returns process, timescales and exclusions are set out on the Returns & Refunds page, which forms part of these terms. In summary: faults, damage, misprints and incorrect items are replaced or refunded free, reported within 7 days of delivery with photographs; shipping problems such as a lost parcel within 30 days; change-of-mind and wrong-size returns aren’t accepted. Nothing in these terms limits your statutory rights in respect of goods that are faulty, damaged on arrival or not as described.

11 Discounts, promotions & gift cards

• One discount code per order unless we say otherwise, and codes can’t be combined with Archive Sale pricing.
• Codes have no cash value, can’t be applied retrospectively and may be withdrawn at any time.
• Free US shipping applies to orders over $200 before tax and after any discount. If a refund drops an order below a promotional threshold, the benefit is recalculated and the refund adjusted.
• Codes obtained through resale, scraping or fraud are void.

12 Intellectual property

Everything on this site belongs to us or our licensors: the Offside Worldwide name, logo, artwork, graphics, product designs, photography and written copy. It is and is protected by copyright, trade mark and design rights. You may view and share pages for personal, non-commercial use. You may not copy our designs, reproduce our artwork on goods, use our branding in your own marketing, or scrape the site to train a commercial model or populate another store, without our written permission.

Any reference to a football club, competition or third-party brand is descriptive of cultural context only. It implies no licence, endorsement or affiliation.

13 Content you submit

If you post a review, tag us in a photo or send us an idea, you confirm it’s yours to share and infringes nobody’s rights. You grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with the brand, including on this site and on social media, with credit where practical. You can ask us to stop at any time by emailing hello@offsideworldwide.com. We may remove content that’s unlawful, abusive, misleading or off-topic.

14 Acceptable use

You agree not to use the site to break the law, interfere with its operation or security, attempt unauthorised access, introduce malicious code, scrape it systematically, resell access, or place fraudulent or speculative orders. We may restrict or withdraw access for any of these.

15 Availability

We aim to keep the store available but don’t guarantee uninterrupted access. We may suspend it for maintenance, updates or reasons beyond our control, and we’re not liable for losses caused by downtime.

16 Disclaimers

Except as expressly stated in these terms and as required by law, the site and its content are provided “as is” and “as available”, and we disclaim all implied warranties including merchantability, fitness for a particular purpose and non-infringement. Nothing here excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that can’t lawfully be excluded.

17 Limitation of liability

To the fullest extent permitted by law, we’re not liable for indirect, incidental, special, consequential or punitive damages, or for loss of profit, revenue, data or goodwill, arising from your use of the site or any product bought from it. Our total liability in connection with any order is limited to the amount you paid for that order.

You agree to indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the site, or your infringement of anyone else’s rights.

18 Events outside our control

We’re not responsible for delay or failure caused by events beyond our reasonable control, including strikes, carrier or production-partner failure, extreme weather, fire, flood, war, civil unrest, epidemic, government action, or failure of utilities or telecommunications. If such an event affects your order we’ll contact you, and you may cancel and receive a refund for anything undelivered.

19 Governing law & disputes

These terms are governed by the laws of the State of Texas, United States, without regard to conflict of law rules. Subject to the paragraph below, the state and federal courts located in Texas have exclusive jurisdiction.

Please contact us first. Almost every dispute we’ve seen was resolved by email in a few days. Nothing in this section prevents either party from bringing a claim in small claims court, and consumers keep any mandatory rights and forums available under the law of their home jurisdiction.

20 General

• If any provision is unenforceable, the rest remain in force.
• Failing to enforce a term isn’t a waiver of it.
• You may not transfer your rights under these terms. We may transfer ours if the business is sold, without reducing your rights.
• These terms, with the Privacy Policy, Shipping & Delivery and Returns & Refunds pages, are the entire agreement between us.
• We may update these terms. The version in force is the one published when you place your order.

21 Contact

Questions about these terms: hello@offsideworldwide.com
Offside Worldwide, Texas, United States