We’re small enough that the people who make the clothes answer the emails. Every message gets read and almost all get a reply within one business day. If it’s been more than two, check your spam folder before assuming we ignored you.
Monday to Friday, 9:00 to 17:00 Central Time · Texas, United States
Include your order number if it’s about an order. It saves an email in both directions. If you’re reporting a fault, attach photos by replying to our first response.
Direct
One inbox, straight to us
hello@offsideworldwide.com
Every message lands here: orders, sizing, faults, refunds, wholesale, press and privacy requests. No phone tree, no ticket numbers.
Help us answer faster
Put one of these at the front of your subject line and include the detail listed:
ORDER plus your order number
FAULT plus your order number and photos of the problem
SIZING plus the piece and your usual size
WHOLESALE plus your store, your city and the labels you carry
PRESS or COLLAB plus a portfolio link
PRIVACY for data access, correction or deletion
Working with us
We work with artists and photographers on most drops. Portfolios welcome. We read everything, though we can’t reply to all of it.
Please don’t post anything back without emailing first. Because every piece is made to order, returns are handled case by case and unannounced parcels arrive with nothing linking them to an order. Start any return at hello@offsideworldwide.com and we’ll tell you exactly what to do.
Elsewhere
Drops land on social first
Release announcements and restocks go out to the mailing list and social before anywhere else. DMs aren’t a reliable way to get order support though. Use email or the form above for anything account related.
